Best Western Plus Suites Greenville

The black female staff that was working was not helpful at all. Our room was previously reserved and prepaid and we had confirmation and showed her and she was not helpful at all in trying to figure out why our reservation was not showing. All she kept doing was trying to charge us again. It was extremely frustrating and had to end up calling booking.com and speaking to a representative to get it resolved. She had a very bad attitude to be in customer service. I have stayed at this hotel multiple times and never had an issue and staff had always been friendly and helpful but not this one. Not sure if I will return.

The desk agent who greeted us was kind and informative. She is sufficiently capable of doing her job well.

I like that the hotel was close to the location I was attending and near a few retail and food businesses. It was a quiet area, the room was clean, and the guy at check-in was proficient with providing information about the hotel guudelines. Also, I liked the promptness & politeness of the receptionist (she had locs) who brought me a remote replacement when the batteries cocked out on the one in my room. Check-out was quick & and smooth, and the receptionist was very professional and polite.

It was my first stay of 2025.And it never disappoints.From management to house keeping and everyone in between the entire staff is amazing .I probably stayed 12 to 15 nights in 2024 and every stay was And 10 out of 10.The constituency in all departments are excellent and I can not say enough about how much I appreciate the service and kindness they show there guest.Thank you all.

We were there to move a freshman into ECU. The front desk people were lovely, the room was clean and the beds were very comfortable. The breakfast options were vast and everyone found something that they wanted. The elevator was a little worn and we didn't use any other facilities but it was great for a night!